Small Business IT Support
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Pricing guide · Updated 2026
How much do managed IT services cost in Vancouver? Here are our exact prices.
Most IT companies hide pricing behind a sales call. We publish ours: $99, $150 or $200 per user per month, one device included per person. Use the calculator, see worked examples and learn what to ask any provider.
- $99Standard, per user/mo
- $150Complete, per user/mo
- $0Phone system setup
- $0Website at 10+ staff
Updated October 1, 2026 · Written by our BC engineering team (P.Eng & AScT-led)
18+ yearsBCIT & UBC engineering-led
P.Eng & AScTLicensed professionals
On-site visitsAnywhere in the Lower Mainland
$5M insuredFull liability coverage
WorkSafeBCCovered on every site
100% in CanadaClients in Canada & USA
Short answer
How much do managed IT services cost per user in Vancouver?
With us: $99 per user per month for Standard (support, 24/7 security, management; no backups), $150 for Complete (adds nightly backups, email security, training and planning), and $200 for Compliance (adds SIEM, scanning, policies and audit evidence). Each user includes one device. Microsoft 365 or Google licences are billed at your current cost. Prices in CAD, plus tax.
Published prices
Our prices are public.
Pay per user, per month, with one device included for each person. Slide to your team size.
Essentials
Standard
$99/user/mo
Your whole IT department, fully managed and protected around the clock.
Support
- Unlimited help by phone, chat, email & ticket
- A real person in BC, usually within 15 minutes
- IT problems fixed, most remotely the same day
- Site visits anywhere in the Lower Mainland
- New hires set up day one, leavers locked out same day
Protection
- 24/7 threat detection with a human security team
- Next-gen antivirus on every device
- Web filtering that blocks malicious sites
- Company password manager
- Multi-factor sign-in set up for everyone
Management
- Automatic patching for Windows, Mac & apps
- Mac, iPhone & iPad management, lost devices wiped
- Microsoft 365 / Google users, mailboxes & shared drives
- Hardware inventory & monthly health report
- Free phone system setup for everyone
- Free website at 10+ staff
- Backups not included
Best value
Complete
$150/user/mo
Everything in Standard, plus your data backed up, your inbox locked down and your people trained.
Data protection
- Nightly off-site backup of email & files
- Laptop backup, so a lost or dead laptop loses nothing
- Fast restores: deleted, locked or lost files come back
People & email
- Advanced email security that stops phishing & fraud
- Security awareness training & phishing tests
- Dark web alerts for leaked company passwords
- Employee productivity reports
Planning
- Quarterly business reviews & IT roadmap
- Hardware refresh & IT budget planning
- Licence audits: stop paying for unused seats
- Cyber insurance questionnaires filled in for you
15 users
Your monthly total
$2,250 /month
Free phone setup · Free professional website included
Need strict compliance? For regulated, audited or insurance-heavy businesses: finance, legal, medical, public companies. Everything in Complete, plus:
$200 /user/mo- Security log collection (SIEM) with 24/7 alerting
- Microsoft 365 & Google account threat monitoring
- Monthly vulnerability scanning & fix reports
- CIS / NIST security baseline on every device
- Written security policies & incident response plan
- Annual risk assessment & audit evidence pack
- Encrypted email & data loss prevention
- Disk encryption enforced & tracked
All prices in CAD, plus tax. Microsoft 365 and Google Workspace licences are billed separately at your current cost, like you pay today. Extra devices, new hardware and wiring or camera projects are quoted separately, up front.
Worked examples
What a typical office pays.
Monthly totals before tax. Microsoft 365 or Google licences extra at your current cost.
| Team size | Standard ($99) | Complete ($150) |
|---|---|---|
| 5 people | $495 / month | $750 / month |
| 10 people | $990 / month | $1,500 / month |
| 15 people | $1,485 / month | $2,250 / month |
| 25 people | $2,475 / month | $3,750 / month |
| 50 people | $4,950 / month | $7,500 / month |
How IT is priced
The four ways IT companies charge.
1. Hourly (break-fix)
You pay when something breaks. Cheap in a quiet month, expensive in a bad one, and nobody is paid to prevent problems.
2. Block hours
You prepay a bank of hours. Better than hourly, but you still watch the clock every time you call.
3. Per device
A monthly fee for every computer, server and phone. Hard to predict as staff use more devices.
4. Per user (what we do)
One price per person, one device included. Easy to budget like rent, and it grows exactly with your team.
Questions to ask any provider
Is security monitoring 24/7 and done by people? Are backups included or extra? Are site visits included? Do you mark up Microsoft 365 licences? Is there an onboarding fee? How long is the contract? Who answers the phone, and how fast?
Our answers: 24/7 with a human team; backups on Complete; site visits included across the Lower Mainland; no licence markup; no annual contract; a real person in BC, usually within 15 minutes.
Quick message
IT problem, or need a price?
Tell us what's going on. A real person in BC replies, usually within 15 minutes during business hours.
Questions
Straight answers.
The questions Lower Mainland business owners ask us most.
What counts as a user?
Anyone with a work email or a company device. Each user includes one device, like their laptop.
What is not included in the price?
Microsoft 365 or Google licences (billed at your current cost), extra devices, new hardware, and wiring or camera projects, which are quoted up front.
Is there a contract?
No annual lock-in.
Are prices in Canadian dollars?
Yes. All prices are in CAD, plus tax.
Why is Complete better value?
For $51 more per user it adds nightly off-site backups, laptop backup, advanced email security, staff training, dark web alerts and quarterly planning.
Ready to stop thinking about IT?
Call, email or chat. A real person in BC usually answers within 15 minutes.