IT problems fixed
Slow computers, email, Wi-Fi, printers, viruses, lost files. Tell us the problem and we fix it, usually remotely and the same day.
Learn more →
Managed IT services · Vancouver & the Lower Mainland
Vancouver IT services for one flat price per person. And we publish our prices.
Your entire IT department: computers, cybersecurity, backups, phones, Wi-Fi, office wiring and your website, all run by one local Lower Mainland team of engineers. We fix IT problems, visit your site and wire your office. No hourly bills. No hidden pricing. A real person in BC usually answers within 15 minutes.
- $99Standard, per user/mo
- $150Complete, per user/mo
- $0Phone system setup
- $0Website at 10+ staff
18+ yearsBCIT & UBC engineering-led
P.Eng & AScTLicensed professionals
On-site visitsAnywhere in the Lower Mainland
$5M insuredFull liability coverage
WorkSafeBCCovered on every site
100% in CanadaClients in Canada & USA
How much
Our prices are public.
Most Vancouver IT companies hide pricing behind a sales call. We tell you right now. We're not cheap, ineffective IT, and we're not overpriced IT either. We're the middle ground: real engineers, real results, fair price. Pay per user, per month, with one device included for each person.
Essentials
Standard
$99/user/mo
Your whole IT department, fully managed and protected around the clock.
Support
- Unlimited help by phone, chat, email & ticket
- A real person in BC, usually within 15 minutes
- IT problems fixed, most remotely the same day
- Site visits anywhere in the Lower Mainland
- New hires set up day one, leavers locked out same day
Protection
- 24/7 threat detection with a human security team
- Next-gen antivirus on every device
- Web filtering that blocks malicious sites
- Company password manager
- Multi-factor sign-in set up for everyone
Management
- Automatic patching for Windows, Mac & apps
- Mac, iPhone & iPad management, lost devices wiped
- Microsoft 365 / Google users, mailboxes & shared drives
- Hardware inventory & monthly health report
- Free phone system setup for everyone
- Free website at 10+ staff
- Backups not included
Best value
Complete
$150/user/mo
Everything in Standard, plus your data backed up, your inbox locked down and your people trained.
Data protection
- Nightly off-site backup of email & files
- Laptop backup, so a lost or dead laptop loses nothing
- Fast restores: deleted, locked or lost files come back
People & email
- Advanced email security that stops phishing & fraud
- Security awareness training & phishing tests
- Dark web alerts for leaked company passwords
- Employee productivity reports
Planning
- Quarterly business reviews & IT roadmap
- Hardware refresh & IT budget planning
- Licence audits: stop paying for unused seats
- Cyber insurance questionnaires filled in for you
15 users
Your monthly total
$2,250 /month
Free phone setup · Free professional website included
Need strict compliance? For regulated, audited or insurance-heavy businesses: finance, legal, medical, public companies. Everything in Complete, plus:
$200 /user/mo- Security log collection (SIEM) with 24/7 alerting
- Microsoft 365 & Google account threat monitoring
- Monthly vulnerability scanning & fix reports
- CIS / NIST security baseline on every device
- Written security policies & incident response plan
- Annual risk assessment & audit evidence pack
- Encrypted email & data loss prevention
- Disk encryption enforced & tracked
All prices in CAD, plus tax. Microsoft 365 and Google Workspace licences are billed separately at your current cost, like you pay today. Extra devices, new hardware and wiring or camera projects are quoted separately, up front. Full pricing guide with examples →
Quick message
IT problem, or need a price?
Tell us what's going on. A real person in BC replies, usually within 15 minutes during business hours.
Included free
A free phone system and a free website.
Other companies bill thousands for these. We include them, because a business that's easy to reach and easy to find is a business that grows. Here's exactly what we do.
Free setup for everyone
Business phone system
Every user, every plan. You only pay VoIP.ms for numbers and minutes, usually a few dollars a month.
Example: a 25-person office in Surrey
- We plan it with you. Main number, who rings where, the after-hours message and who gets which voicemails.
- We order the phones. We pick the right desk phones for each person and handle the order. Hardware is quoted up front.
- We keep your number. Your existing numbers move over free, so nothing needs reprinting.
- We program everything. 25 extensions, a "press 1 for sales" menu, ring groups, a hold queue, business hours and your company name on caller ID.
- We install it at every desk. Each phone is plugged in and tested: calls in, calls out, voicemail, and your 911 address.
- We show your team. A 15-minute walkthrough, plus the app so staff can take office calls on their cell.
What your phones can do
- Call transcripts by emailStop taking notes. After a call, the transcript and an AI summary land in your inbox.
- Voicemail as textRead voicemails in your email instead of dialing in to listen.
- Call recordingRecord calls for training, quality or "what exactly did they say?"
- Auto attendantA professional "press 1 for..." menu that also filters robocalls.
- Ring groups & queuesCalls ring the right people at once, or wait in line with hold music.
- Office line on your cellAnswer and call from your business number anywhere.
- After-hours rulesEvenings, weekends and holidays route automatically.
- Texting, fax & conference lineBusiness SMS, fax to email, and a dial-in line for group calls.
$1.10/moLocal number
$1.50/mo911 service
$0.0052/minCalls to Canada
$0.01/minCalls to USA
$0.009/minIncoming calls
$0.05/minCall transcripts (optional)
FreeVoicemail & number transfer
Phone rates you pay VoIP.ms directly. Set by VoIP.ms, billed in USD, subject to change. Most offices pay a few dollars a month.
Free at 10+ staff
Professional website
For clients with 10 or more employees on a managed IT plan. Custom built, not a template.
Example: a 12-person accounting firm in Burnaby
- We learn your business. Who your best clients are, what you do better than others, and the cities you serve.
- We write every page. Clear, plain-English copy. You just review and approve.
- We design it for you. A custom look that matches your brand and loads fast on phones.
- We set it up for Google. Local keywords like "accountant Burnaby", page titles, sitemap and Google Search Console.
- We connect it to your inbox. Contact forms and click-to-call buttons that go straight to your team.
- We launch it on your domain. Secure, with HTTPS, and tied into the email and phones we already manage.
What you get out of it
- Found by local customersBuilt around the searches people in your cities actually type.
- More calls and enquiriesEvery page makes it easy to call, email or send a message.
- Looks as good as your workA site you're proud to send people to.
- No agency billWeeks of design, writing and SEO, included in your plan.
What you get
Results Lower Mainland business owners actually care about.
You don't buy IT because you like IT. You buy it so your team can work, your data is safe and your customers can reach you. Here's what changes when we take over.
~15 minUntil a real person in BC answers
1 pricePer person, per month. No surprise invoices
$0Phone system setup, for every user
0Annual contracts to lock you in
New hires work from minute one
Laptop, email, files and phone extension ready before they walk in. When someone leaves, their access is gone the same day.
IT becomes a fixed cost
One flat price per person. Budget IT like rent, with no hourly bills and no "that's extra" surprises.
Back in business after the worst day
Ransomware, a deleted folder, a stolen laptop. Nightly off-site backups mean your files come back (Complete plan).
Never miss a customer call
A professional menu, calls that ring the right people, your office line on your cell, and every voicemail emailed to you as text.
Pass your cyber insurance questionnaire
We fill in the technical parts of insurance and security questionnaires and set up what's required, so renewals stop being a headache.
Customers find you on Google
A custom website written and built for the cities you serve, free for clients with 10+ staff.
Stop paying for software nobody uses
We audit your Microsoft 365, Google and other licences and cut the seats you're paying for but not using.
Problems fixed in minutes, not days
Call, chat or email. A real person in BC picks it up, usually within 15 minutes, and most fixes happen remotely the same day.
An office that works and looks the part
Clean cabling, Wi-Fi in every corner, cameras on your phone. From a small office to a 50-floor building.
What we do
Everything your office runs on, handled.
One Lower Mainland team fixes your IT problems and replaces your IT guy, your phone company, your web designer and your cabling contractor. See every service, industry and area →
Employee management
New hires set up on day one. Leavers locked out the same day. Lost devices wiped remotely.
Learn more →Site visits
When hands-on work is needed, an engineer comes to your office anywhere in the Lower Mainland.
Learn more →Employee monitoring
Optional reports on how work time is spent across apps and sites, without watching screens.
24/7 cybersecurity
A security team watches every device around the clock, blocks phishing and stops attacks at 2am.
Learn more →Complete plan
Backups & recovery
Email and files backed up nightly, off-site. Deleted, locked or lost files come back.
Learn more →Devices & updates
Mac, PC, iPhone and iPad set up the same way and patched automatically.
Learn more →Microsoft 365 & Google
Users, mailboxes, shared drives and licences managed. Stop paying for unused seats.
Learn more →Free setup for everyone
Business phones
VoIP.ms set up free for every user: main number, extensions, menu, call transcripts and voicemail to email. See how it works
Learn more →Free at 10+ staff
Professional website
Not a template. Weeks of design, writing and SEO so customers find you on Google. See an example
Learn more →On-site cabling, any size
From a small office to a 50-floor building. Cat6/Cat6a, fibre, racks, clean server closets and full-coverage Wi-Fi.
Learn more →Cameras & door access
Security cameras you check from your phone, fob access, intercoms and meeting-room AV.
Learn more →Why us
What other IT companies won't do.
We built this service around the things Lower Mainland business owners told us they hated about their last provider.
Pricing on the page
No discovery call just to learn the cost. You saw our prices before you saw our phone number.
15-minute response
Most providers promise hours or next business day. A real person in BC usually answers within 15 minutes.
We roll out the red carpet
Staff lunches, check-ins and small thank-yous throughout the year. We treat your team like our own.
Real people, all in Canada
Call and a real person answers, not a script. Led by BCIT and UBC engineering grads with P.Eng and AScT credentials. Nothing is outsourced overseas.
The middle ground
Not cheap, ineffective IT. Not overpriced IT. Real engineers at a fair, flat price, with free phones and a free website included.
On site, any size
Site visits across the Lower Mainland and on-site cabling from a small office to a 50-floor building. One team, one bill.
No annual lock-in
We earn your business every month instead of trapping you in a contract.
Fully insured
$5M in insurance and WorkSafeBC coverage, so our work in your office is never your liability.
Real client references
Ask and we'll connect you with current clients so you can hear it from them directly.
Side by side
Them vs. us.
How a typical IT provider compares with Vancouver IT Service.
| Feature | Typical IT provider | Vancouver IT Service |
|---|---|---|
| Pricing | Hidden until a sales call | Public, on this page |
| Billing | Hourly, surprise invoices | One flat price per user |
| Response time | Hours to next business day | Usually under 15 minutes |
| Reaching support | Email or ticket only | Phone, live chat, email, ticket |
| Who answers | A script or phone menu | A real person in BC, usually in 15 min |
| Cybersecurity | Antivirus, billed extra | 24/7 monitored security included |
| Backups | Often not included | Nightly off-site backup on Complete |
| Phone system | Separate vendor, setup fees | Free setup, wholesale rates |
| Website | Separate agency, thousands | Free at 10+ employees |
| Site visits & cabling | Another contractor | Same team, small office to 50 floors |
| Who does the work | Often overseas | Local BC engineers, all staff in Canada |
| Contract | Locked-in annual term | No annual contract |
| Relationship | A ticket number | Staff lunches and real check-ins |
Who we help
Businesses with 2 to 100+ people.
Any Vancouver or Lower Mainland business that needs its tech to just work, especially teams without an in-house IT person. Outside the Lower Mainland? We also support businesses anywhere in BC remotely.
Where
Across Vancouver and the Lower Mainland.
Site visits, on-site IT support and cabling for offices and buildings of any size throughout Metro Vancouver and the Fraser Valley. Remote support anywhere in Canada and the USA.
How it works
Switching takes days, not months.
We handle the whole move, including taking over from your current provider, without interrupting your work. How switching works →
Step 1
Tell us your team size
A short call or chat with a real person. You get a clear monthly price the same day.
Step 2
We take over
We fix urgent risks, enroll every device, move your phones and collect passwords from your old provider.
Step 3
You stop thinking about IT
Your team calls us for anything. You get a monthly report and regular check-ins.
Questions
Straight answers.
The questions Vancouver and Lower Mainland business owners ask us most.
How much do managed IT services cost in Vancouver?
With us, $99 or $150 per user per month, with one device per user included. The $150 plan adds backups, email security, staff training and planning. Microsoft 365 or Google licences stay billed at your current cost. Businesses with strict compliance needs pay $200.
Can you fix an IT problem we have right now?
Yes. Slow computers, email, Wi-Fi, printers, viruses, lost files. Tell us the problem and a real person in BC gets on it.
Will I talk to a real person?
Yes. Call and a real person in BC usually answers within 15 minutes, not a script or an overseas call centre. All of our staff are based in Canada.
What counts as a user?
Anyone with a work email or a company device. Each user includes one device, like their laptop.
How fast do you respond?
Usually within 15 minutes during business hours. Security threats are handled 24/7.
Is support really unlimited?
Yes. Your team can reach out as often as they need. We'd rather hear about small problems early.
Can you take over from our current IT company?
Yes. We handle the whole handover, including passwords, devices, firewall, phones and domain.
Do you come on site?
Yes. We do site visits anywhere in Vancouver and the Lower Mainland, and on-site cabling for any size, from a small office to a 50-floor building. Most IT issues are fixed remotely in minutes; we visit when hands-on work is needed.
Is the phone system really free?
Setup is free for every user. We plan it, order the phones, program everything, install it at each desk and test it. You pay VoIP.ms directly for your numbers and minutes, usually a few dollars a month, and phone hardware is quoted up front.
Can calls be transcribed?
Yes. Calls can be transcribed with an AI summary emailed to you afterwards, so you never have to remember call details. VoIP.ms charges $0.05 per minute for it. Voicemails can also arrive as text in your email.
Who qualifies for the free website?
Clients with 10 or more employees on a managed IT plan. It's a custom, professionally built site, not a template.
Do we have to sign a long contract?
No. There's no annual lock-in. We earn your business every month.
Can we talk to your current clients?
Yes. Ask and we'll connect you with client references.
Do you support Mac and Windows?
Both, plus iPhone, iPad and Android. Most of our clients run a mix.
Are you insured?
Yes. We carry $5 million in insurance and WorkSafeBC coverage.
Ready to stop thinking about IT?
Call, email or chat. A real person in BC usually answers within 15 minutes.