Slow or crashing computers
Clean-ups, updates, failing drives, memory and startup problems on Windows and Mac.
IT support & help desk · Vancouver
IT support in Vancouver. A real person answers in about 15 minutes.
Slow computers, email that will not send, Wi-Fi that drops, printers, viruses, lost files. Call, chat or email and a real person in BC gets on it, usually within 15 minutes. Most problems are fixed remotely the same day.
- $99Standard, per user/mo
- $150Complete, per user/mo
- $0Phone system setup
- $0Website at 10+ staff
Updated October 1, 2026 · Written by our BC engineering team (P.Eng & AScT-led)
18+ yearsBCIT & UBC engineering-led
P.Eng & AScTLicensed professionals
On-site visitsAnywhere in the Lower Mainland
$5M insuredFull liability coverage
WorkSafeBCCovered on every site
100% in CanadaClients in Canada & USA
Short answer
How fast can I get IT help in Vancouver?
Call (778) 826-0464 and a real person in BC usually answers within 15 minutes during business hours. Most problems are fixed remotely the same day. If hands-on work is needed, an engineer visits your office anywhere in the Lower Mainland. Security threats are handled 24/7.
Problems we fix
Whatever is broken, tell us.
These are the calls we get most. If it plugs in or signs in, we can help.
Email problems
Outlook and Gmail not syncing, full mailboxes, bounced messages, spam and shared mailboxes.
Learn more →Printers and scanners
Drivers, scan to email, shared printers and print queues.
Viruses and scams
Suspicious emails, pop-ups, hacked accounts and ransomware. Security issues handled 24/7.
Learn more →Passwords and sign-in
Locked accounts, multi-factor setup, password manager and new phones.
How support works
Easy to reach, quick to fix.
Four ways to reach us
Phone, live chat, email and ticket. Use whatever is quickest for you.
Real people in BC
No scripts and no overseas call centre. All of our staff are in Canada.
Unlimited on every plan
Your team can call as often as they need. We would rather hear about small problems early.
Remote first
Most fixes happen remotely in minutes, so nobody waits for a visit.
On site when needed
Hardware, cabling and network problems get a site visit anywhere in the Lower Mainland.
Mac and Windows
Plus iPhone, iPad and Android. Most of our clients run a mix.
Not a client yet?
Got a problem right now?
Call (778) 826-0464 or send a message and tell us what is happening. A real person will tell you what it will take to fix it. If you would rather stop dealing with IT problems altogether, our managed IT plans include unlimited support for one flat price per person.
Quick message
IT problem, or need a price?
Tell us what's going on. A real person in BC replies, usually within 15 minutes during business hours.
Questions
Straight answers.
The questions Lower Mainland business owners ask us most.
Can you fix an IT problem we have right now?
Yes. Slow computers, email, Wi-Fi, printers, viruses, lost files. Tell us the problem and a real person in BC gets on it.
Is support really unlimited?
Yes. On every managed plan, your team can reach out as often as they need.
Do you come on site?
Yes. We visit anywhere in Vancouver and the Lower Mainland when hands-on work is needed. Most issues are fixed remotely in minutes.
Do you support Mac and Windows?
Both, plus iPhone, iPad and Android.
What hours are you available?
Usually within 15 minutes during business hours. Security threats are handled 24/7.
Ready to stop thinking about IT?
Call, email or chat. A real person in BC usually answers within 15 minutes.