Hacked email
Account locked down, rules and forwarding removed, contacts warned.
Learn more →
Emergency IT support · Call now
Emergency IT support. Call (778) 826-0464 now.
Email hacked, files encrypted, server down, no internet, payroll due today. Call and a real person in BC picks up, usually within 15 minutes during business hours. For our clients, security threats are handled 24/7.
- $99Standard, per user/mo
- $150Complete, per user/mo
- $0Phone system setup
- $0Website at 10+ staff
Updated October 1, 2026 · Written by our BC engineering team (P.Eng & AScT-led)
18+ yearsBCIT & UBC engineering-led
P.Eng & AScTLicensed professionals
On-site visitsAnywhere in the Lower Mainland
$5M insuredFull liability coverage
WorkSafeBCCovered on every site
100% in CanadaClients in Canada & USA
Short answer
What should I do if my business gets hacked?
Disconnect affected computers from the network but do not turn them off, change the password of any compromised email account from a clean device, warn staff not to open recent suspicious emails, and call an IT security team immediately. Do not pay a ransom or delete anything before an expert has looked. Call (778) 826-0464.
We handle
When it can't wait.
Ransomware
Infected devices isolated, damage assessed, files restored from backup where available.
Learn more →Server or system down
Diagnosis remotely first, on site anywhere in the Lower Mainland if needed.
Lost or deleted files
Recovery from recycle bins, version history or backups.
Payment fraud
Fake invoice or changed banking details: we trace the email and secure the account.
Learn more →Right now
Three things to do before we arrive.
1
Disconnect, don't shut down
Unplug network cables or turn off Wi-Fi on affected computers. Leave them powered on.
2
Don't pay, don't delete
No ransom payments, no wiping machines. Evidence matters.
3
Call us
(778) 826-0464. A real person in BC answers.
Quick message
IT problem, or need a price?
Tell us what's going on. A real person in BC replies, usually within 15 minutes during business hours.
Questions
Straight answers.
The questions Lower Mainland business owners ask us most.
Can you help if we are not a client?
Call us and tell us what is happening. A real person will tell you right away what it will take.
Are you available 24/7?
Security threats are handled 24/7 for our clients. During business hours a real person in BC usually answers within 15 minutes.
Do you come on site for emergencies?
Yes, anywhere in Vancouver and the Lower Mainland when hands-on work is needed.
Ready to stop thinking about IT?
Call, email or chat. A real person in BC usually answers within 15 minutes.